Frequently Asked Questions
Everything you need to know about your next gear purchase.
What is the standard shipping time for musical instruments?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location within Australia, though bulkier items like drum kits or digital pianos may require additional transit time.
Do you offer a warranty on electronic equipment?
Yes, all new electronics and instruments come with a full manufacturer's warranty. Derringers Music also provides additional support to assist with any technical issues or claims during the warranty period.
What is your return policy for change-of-mind purchases?
We offer a 7-day return policy for most items in original, unopened packaging. Please note that certain products like software, in-ear monitors, and reeds cannot be returned due to copyright and hygiene regulations.
Can I track my order once it has been shipped?
Absolutely. Once your gear leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and offer flexible financing options including Zip Money and Afterpay for eligible purchases.
Are the products listed online available for in-store pickup?
Yes, you can select 'In-store Pickup' at checkout. We will notify you via email or SMS as soon as your order is ready for collection at our Forestville location.